Agent Branding & Marketing

Agent Branding & Marketing - The Insurance Agency Marketing Experts

How to Recover Your Hijacked Google My Business Listing

Has your Google My Business (GMB) listing been hijacked?  If so, it need not be the end of the world. It may not have been done by a  nefarious act. There are many reasons you may not be able to control your GMB listing, such as:


  • A former employee set it up, and you don’t have the email address they used to set it up.
  • An advertising or marketing agency you hired set this up and you just don’t have access.

So, let’s take a look at how you can take back control of your Google My Business page:



Step 1:  In your browser, go to or or simply search for “Google My Business” on

The Start Page of Google My Business GMB

Click on “Start Now”


Step 2: Log in to your GMB page and see if you are locked out. To do this, use your email and password when prompted and answer the questions about your company.


After logging in answer a series of questions about your business


Step 3: If you see this page that says someone else has already verified this Google listing:


Then there are two possibilities:


  1. If you recognize your email address, then you’ve already claimed/verified your GMB profile using a different profile. Log out of whichever email address you are currently logged into  and log back in using the email address that you saw in step #3. You can now manage your GMB page. There is no need to continue.
  2. If the email addressed used to verify the GMB listing is not your email address, then you need to request ownership. Click on “Request Ownership” or “Request Access”.


Step 3: After clicking on the button, you’ll will be taken to a page that looks like the image below:


Hit yes on “Share your info with the current owner….”  For level of access, click “Ownership” and for relationship, “Owner.”   Fill in the contact name and number, in case the current owner (the owner of the email address used to verify the business listing) is an employee or a  former marketing agency contracted by you, they can see that you are requesting ownership from them.


Click on the submit button to the send the request.


Step 4: Wait. The current owner will get this message:


The owner can then grant you ownership, reject your request, or they might not respond at all. It’s best to give them seven (7) working days as it takes about a week for people to digest and respond to these things.

If they grant you ownership, then you’re done. There is no need to continue. If they hey don’t respond or should they reject your request, then move on to step 5.


Step 5: Appeal the decision. When you get the response, click on “Appeal Now” on the message and follow the instructions and agree to the terms of service and click on continue.


Step 6: Complete the manual verification. They want to see that you are that business at that location. There are three simple steps:


  1. Google will send a postcard to your location.
  2. When you receive it, you will get a code and a website address.
  3. Go to the website address on the card and enter the code.

And you’re done! You are now the business owner.


Should any of these steps seem confusing or if none of those steps work you can still always call Google My Business for assistance at 1-844-491-9665.


Give them a call and they will walk you through it and manually help you take back ownership of your business.


That’s it. It’s as simple as that. Hopefully, this information was useful in helping you regain control of your hijacked GMB page.

author avatar
Carl Willis CEO/Lead Strategist
This results-driven approach not only generated a flood of high-quality leads but also kept advertising expenditures at an unprecedented low. Carl's ingenuity not only cultivated a distinguished online brand but also positioned him as a formidable force, outshining competitors and achieving consistent business growth without the financial pitfalls of ineffective marketing campaigns.
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